features/benefits

The Features and Benefits Highlights of Stephen & Associates Handbooks.

1. Prepared in MS word format allowing easy customization to a business’s operational needs. Simply insert the information unique to your business.  
2. Designed to be branded to a business’s image and personality. Simply insert your logo /image preferences.
3. Written in day-to- day language and presented in an educational format. Designed to effectively engage your employee’s interest, learning and memory of information and instructions.
4. Equips managers with consistent, effective, orientation- training for new hires. Achieve the ability to impart key information to staff with speed, precision, clarity and quality.
5. Establishes a skill development program for senior staff. Provide support, education, tips and techniques that hone skills, expertise and success.
6. Maintains continuity as staff turns-over. Establish a solid reference guide to ensure new hires work to the same standards and practices as past staff members. 
7. Facilitates cross training particularly in areas of front desk reception and supervisory roles.
8. Identifies helpful, positive, performance evaluations, goal setting and rewards and recognition criteria.
9. Includes industry best standards, practices and mandatory state, federal, provincial government policies and statements which are required for employee handbooks. (State, provincial and federal laws continually change and vary ) Please verify your handbooks are up to date and in compliance within your respective state or province).
10. Includes topics and subjects which can only be found in Stephen & Associates handbooks. Establish content which minimizes/ eliminates staff disruptions and increase employee performance.

• ROI: ( return on investment)
• Customer service consistency/satisfaction
• Service visits and retail sales
• Employee morale and  compliance
• Employee  retention
• Business value
• Ability to expand or franchise

• Employee disruptions
• Employee turnovers
• Employee training time and cost
• Supervisory needs
• Risk of business failure in a competitive market
• Risk and liability due to  undertrained/uninformed staff