founder & associates

Judy Stephen, Managing Director

The career of founder and Managing Director Judy Stephen spans 25 years, and offers a wealth of experience in the hotel-resort spa, medical spa and day spa/salon industry. Prior to establishing a full concept consulting firm, Judy was the General Manager/ Spa Consultant for Sopar International. She managed a multi-million dollar region, led a sales team and provided business consultation services to independent business operators and large hospitality properties including Kingfisher Resort & Spa, Four Seasons, Delta Hotel Spa, The Grande Okanagan Hotel & Spa as well as Harrison Hot Springs Resort & Spa. Her 4 year tenure realized an impressive 43% increase in sales. Other industry experiences included Business Development Lead for Dermalogica and Western Regional Educator for the International Brands Guinot, Phytomer, and Valmont.

Prior to 1995, Judy was Account Sales Manager with Mead Johnson & Bristol Myers Pharmaceuticals and a high school teacher at Roosevelt Senior High School.

Judy provides client business consultation in strategic planning, gap assessments and plan execution in areas of operations, human resources, marketing, retail and customer service.

Jan Soltes, USA Division, SENIOR ADVISOR, CLIENT SERVICES

Jan has enjoyed a 20 year career within the finance and spa/salon industry. She was the Spa Director at Oxford Athletic Club & Spa, a multi-million dollar fitness and wellness facility in Pittsburgh, PA. Her 6 year tenure realized an impressive 46% increase in sales revenues and a complete facility upgrade in facility décor, products and services. Prior to this Jan worked with Wells Fargo Financial as a Business Development Sales Representative and was later promoted to Regional Sales Procedures Specialist. In this role, she provided sales education and corporate policy and procedures training to 54 regional stores managers and their staff.

Jan provides Stephen & Associates clients business consultation in strategic planning, gap assessments and plan execution in areas of operations, human resources, marketing, retail sales and customer service.

Lisa Cue, SECRETARIAL SERVICES

Designing custom business documents for over 20 years, Lisa has provided secretarial services for the medical, legal, engineering professions along with the salon/spa industry. Lisa provides essential secretarial support in the preparation and professional formatting of business documents, creating Power Point presentations, handbooks, training manuals, spreadsheets and customized templates.