testimonials

A few glowing testimonials from clients who continue to experience the benefits of Stephen & Associates customized handbooks as well as consultancy services.

"I have worked with Stephen & Associates for over 5 years. I find their approach has always been that of understanding company goals and providing realistic & sensible solutions. I have always achieved not only the financial and operational goals but also the consistency in the team delivery of customer service to our guest experience."
J. Danielson, Executive Spa Director Harrison Hotel & Hot Springs Spa Resort

"We worked with Stephen & Associates on a step by step basis over the past 18 month period. We have achieved our goals of becoming administratively organized and have completed branding at all levels. We are now preparing to open our 2nd Location. We highly recommend Stephen & Associates."
Sam Riley & Sean Ferris Owners of Simply Divine Health and Wellness Spa

"We are now gaining the market share, client & staff retention that we had hoped for. We have worked with Stephen & Associates for the past 2 years and have all the marketing, retail and staffing administration in place. We are experiencing financial growth in all areas."
Francis & Ian Thompson Owners Beauty Sense Organic Day Spa

"Stephen & Associates developed our Staffing Policy Procedures & Department Protocols as well as implemented a retail sales system with our staff. Our team are 100% on board and we have increased our retail sales 35,000.00 over the last 6 months."
Ray and Suzanne Pasquale Red Oaks Day Spa & Salon

"Stephen & Associates made the process of developing policy and procedures, department protocols and our marketing plan very quick, simple and we did enjoy working with Judy and her associates. We have experienced immediate change in our team delivery of customer service, staff morale, and retail sales and recommend Stephen & Associates."
Sean & Marilyn Beckwith. Owners of Exhale Day Spa & Salon

"I have gained immeasurable knowledge and tools on staff retention, performance, motivation, retail sales and marketing promotions. I have acquired all I need to be successful. I encourage others to experience spa consulting at its finest."
Jan Soltes, Spa Director at the OAC Spa

"The hiring and training of new staff is now a pleasure for me. I spend significantly less time training and have a team delivery in customer service. Our new hires say we're organized and feel supported about their success within our business. We look forward in working with Stephen & Associates in the future."
Shelley & David Williams Owners of Harmonie Salon & Day Spa